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APOSDLE - work, learn, collaborate

APOSDLE Glossary: Three roles of the knowledge worker


Worker refers to the “default” role of a knowledge worker, besides Learner (6.2.31) and Expert (6.2.20). Within this role she applies her knowledge, creates documents, designs artefacts, and communicates to others with the intention to perform the tasks at hand. Today much of this knowledge work is conducted within and mediated through computational environments (see6.2.30).

Example: a requirements engineer


Learner refers to one role of the knowledge worker which she may spontaneously take at various times in the context of her work. In this role, her primary goal is to advance her knowledge in a certain domain in order to more successfully meet current or future requirements of her work. At times, this goal may not be fully explicit. Especially, the learning goals may not be clearly defined. We refer to the activities in this role as learning activities (e.g. looking for information, seeking help) and the situation as a learning situation.

Example: the requirements engineer above learning about use case models


Expert refers to another role of the knowledge worker. In this role, she performs activities with the primary goal to help others advance their knowledge in a certain domain. This may be through collaborating with others or through producing or changing Knowledge Artefacts which later on are shared with others. In the role of expert, the knowledge worker is considered by others to be a valuable source of knowledge in a certain domain; they feel that his view is less likely to be incorrect.

This definition is taken from the APOSDLE Project Glossary. At time of publication the latest version appeared in Deliverable D6.02 Use Scenarios & Application Requirements (First prototype; domain RE) available from APOSDLE Results. In this document, all mentioned external and cross references can be found.